Compliance & Rental Terms

Rental Terms and Conditions

By booking cricket equipment from BROTHERSCRICSSHOP, the renter ("Customer") agrees to the following terms:

• Eligibility: The renter must be at least 18 years of age. For players under 18, a parent or legal guardian must complete the booking, provide ID, and sign the rental agreement on their behalf.
• Equipment Use: Equipment is strictly for cricketing purposes (practice, coaching, or matches). Commercial sub-renting of our equipment is strictly prohibited.
• Booking Modification: Bookings can be extended subject to availability. Extension requests must be made at least 12 hours before the original return time.
• Payment: The full rental fee and the refundable security deposit must be paid in full before or at the time of equipment pickup/delivery.

Security Deposit Policy

To secure our professional-grade equipment, BROTHERSCRICSSHOP requires a fully refundable security deposit on all rentals.

• Deposit Amount: The deposit amount varies based on the value of the equipment (e.g., ₹2,000 for an English Willow bat, ₹4,000 for a full kit). Exact amounts are displayed on the product pages and in the cart.
• Hold Conditions: The deposit is held for the duration of the rental period and serves as security against delayed return, damage, excessive wear and tear, or loss.
• Settlement Timeline: Upon timely return and successful inspection of the equipment, the deposit is refunded fully. UPI/Cash deposits are refunded instantly. Card refunds may take 2-4 business days depending on the banking partner.

Damage and Loss Policy

We understand that normal match wear and tear (like cricket ball marks on bats or pads) will occur. However, structural damage or loss is the responsibility of the renter.

• Normal Wear & Tear: Ball scuff marks, minor grip wear, or dirt are considered normal and incur no penalty.
• Significant Damage: Toe breakage on bats due to yorkers, cracked helmet grills, torn glove seams, or split pads will result in deductions from the security deposit. The deduction amount is determined by the repair cost.
• Complete Loss/Irreparable Damage: If an item is lost, stolen, or damaged beyond repair (e.g., bat snapped in half), the Customer is liable for the full replacement cost of the item at its current market value. The security deposit will be forfeited, and any remaining balance must be paid by the Customer.

Late Return Policy

Timely returns are critical as our gear is often booked back-to-back by other players and academies.

• Grace Period: We offer a 2-hour grace period beyond the scheduled return time.
• Extra Rental Charges: Returns past the 2-hour grace period will be charged an additional full day's rental fee for every 24 hours delayed. These charges will be deducted from the security deposit.
• Failure to Return: If equipment is not returned within 48 hours of the agreed time without any communication, it will be considered lost/stolen. The deposit will be forfeited and legal action may be initiated to recover the asset value.

Pickup and Return Policy

• Store Pickup: Customers must pick up the equipment from our Jaipur store during business hours (09:00 - 18:00, Mon-Sat).
• Inspection Protocol: Both the BROTHERSCRICSSHOP staff and the Customer must mutually inspect the gear at the time of handover and note any pre-existing marks or issues on the rental ticket.
• Cleaning: While we sanitize gear entirely, we request customers to wipe off excessive mud/dirt before returning.
• Delivery Options: Delivery and pickup to grounds/academies in Jaipur is available for bulk/kit orders over ₹1,500 at an additional logistics charge.

ID Verification Policy

For inventory security, we maintain strict identity verification protocols.

• Required Documents: Every renter must provide a highly legible, original copy of a Government-issued Photo ID (Aadhaar Card, Driving License, or Passport).
• Address Proof: The ID used must contain the current residential address of the renter.
• Verification Process: Our staff will verify the ID physically at the time of pickup. We do not retain the original document. A photocopy/digital scan will be securely kept purely for the duration of the active rental and deleted post-return.

Privacy Policy

BROTHERSCRICSSHOP is committed to protecting your personal data.

• Data Collection: We collect only necessary information (Name, Phone Number, Email, Address, and ID Proof scan) solely to facilitate the rental transaction, manage deposits, and prevent fraud.
• Data Usage: Your phone number and email are used exclusively for booking confirmations, pickup/return reminders, and deposit settlements. We will never sell your data to third-party marketers.
• Record Handling: ID proof scans safely stored in our offline system are permanently deleted within 7 days of successful equipment return and deposit settlement.